Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with guiltfreesociety. We are committed to delivering your orders safely and efficiently across India. Please read this Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders are processed on working days only (Monday to Saturday), excluding public holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking details through email, SMS, or WhatsApp, wherever applicable.

Shipping Coverage

We currently ship to most serviceable locations across India.

Delivery availability may vary depending on the serviceability of your postal code and the coverage of our courier partners.

If your location is found to be non-serviceable after an order is placed, we reserve the right to cancel the order and issue a full refund for any amount paid.

Delivery Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–10 business days

The above timelines are estimates only and may vary due to courier delays, weather conditions, public holidays, operational constraints, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Shipping charges may vary based on factors such as destination, package weight, order value, and ongoing promotional offers.

From time to time, guiltfreesociety may offer free shipping on eligible orders.

Delivery Address

Each order can be shipped to only one delivery address specified during checkout.

If you wish to ship products to multiple addresses, separate orders must be placed for each destination.

Customers are responsible for providing accurate and complete shipping information.

In case an incorrect or incomplete address is provided, delivery delays, failed deliveries, or additional shipping charges may occur. Any additional charges incurred for re-delivery may be borne by the customer.

Order Tracking

Once your order is dispatched, tracking details will be shared through email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information provided to monitor the shipment status directly through the courier partner.

Delivery Partners

We work with trusted third-party logistics and courier partners to ensure safe and reliable delivery of orders across India.

Damaged, Opened, or Tampered Packages

If you receive a package that appears damaged, tampered with, opened, or otherwise compromised, please refuse delivery wherever possible and contact us immediately.

If the package has already been accepted, please contact us within 48 hours of delivery and provide:

  • Order number

  • Photographs of the package

  • Photographs of the product(s)

  • Description of the issue

We will review the matter and assist you accordingly.

Missing or Incorrect Items

If you receive an incorrect product or discover that any item is missing from your order, please notify us within 48 hours of delivery.

Please include your order number and relevant photographs where applicable.

Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, guiltfreesociety cannot guarantee delivery dates.

We shall not be liable for delays caused by:

  • Courier partner issues

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Incorrect customer information

  • Other events beyond our reasonable control

Contact Us

For any shipping or delivery-related questions, please contact us at:

Email: support@guiltfreesociety.com

We aim to respond to all customer queries as quickly as possible.