Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with guiltfreesociety.

We strive to ensure that every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

Food Safety & Hygiene Policy

Due to the nature of our products, which include edible food items, we do not accept returns once an order has been delivered.

This policy helps us maintain product safety, hygiene, and quality standards for all customers.

Non-Returnable Items

The following items are not eligible for return:

  • Opened products

  • Used products

  • Partially consumed products

  • Products returned without original packaging

  • Orders returned due to customer preference or taste expectations

  • Orders where the delivery address was incorrectly provided by the customer

Eligible Refund or Replacement Cases

A refund or replacement may be offered in the following situations:

  • Product received in damaged condition

  • Package received in tampered or opened condition

  • Incorrect product delivered

  • Missing item(s) from the order

  • Order paid for but not delivered

  • Product damaged during transit

All requests are subject to verification by guiltfreesociety.

Reporting an Issue

To be eligible for review, customers must contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the package

  • Clear photographs of the product(s)

Failure to report the issue within 48 hours may result in the request being declined.

Refund Approval

Once the request is reviewed and approved, guiltfreesociety may choose one of the following resolutions:

  • Replacement of the product

  • Store credit

  • Partial refund

  • Full refund

The resolution offered will depend on the nature of the issue.

Refund Processing Time

Approved refunds will be processed to the original payment method.

Refunds typically take 5–10 business days to reflect, depending on the payment provider and banking institution.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact us as soon as possible after placing your order.

Refused Deliveries

If a customer refuses delivery without a valid reason or repeatedly fails to accept delivery, guiltfreesociety reserves the right to deduct applicable shipping and handling charges from any refund amount.

Contact Us

For return, refund, or cancellation-related queries, please contact:

Email: support@guiltfreesociety.com

We aim to respond to all customer queries as quickly as possible.